FAQs

We understand that Apilloz is very different from other conventional pillows available in the market but using it as a cervical pillow or a back support pillow should be straightforward. Please refer to images on the website and on the package.

Our pillow is a two-part work of ergonomic art that consists of a large, u-shaped pillow and a smaller, square pillow. When combined, they create one, comfortable pillow with a cavity in the middle that can be adjusted to suit your body-shape or specific needs with ease. Simply remove the straps, adjust the aperture of the pillow, and re-attach the straps to enjoy pure comfort and bliss.

Technical speak:

While seated upon, the larger U shaped pillow would support the gluteus maximus muscles while the smaller pillow would need to be adjusted to provide support at the gluteal sulcus such that it would support the weight of the individual and put the hips in the neutral position and alleviate discomfort.

As with all pillows, there could be an adjustment period. Although most of our customers love their pillow from the very first day, we recommend trying on your pillow for at least a few days to get accustomed to the pillow.

We do not sell our products through other third-party online retailers like Amazon, Walmart, ebay… If you purchased our pillow from a third-party online retailer then you may be inadvertently purchasing a knockoff and not supporting a US based small business.

Of course. The pillow is designed for women but it can be used by men too.

The pillow has been tested on individuals between 120 lb and 240 lb. So, it can be safe to say that it would work for you as long as you are within that weight range.

Only the pillow case can be washed – please follow care instructions on the label/website. Pro tip- get the pillow case inside out and zip it before washing.

Yes you can.

No the memory foam does not contain latex. Infact the foam that we use is CertiPUR-US® certified foams meaning they are made without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, mercury, lead or other heavy metals, formaldehyde, and phthalates regulated by the Consumer Product Safety Commission. They are also low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).You can learn more here.

If you need to edit your address, phone number, or email address, please reach out to us via info@apilloz.com

We currently do not ship to the following states.

Alaska, Hawaii, California, Connecticut, Delaware, Michigan, Massachusetts, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, Virginia, West Virginia. We plan on fixing this issue by the end of this year. We are sorry for the inconvenience caused.

While we don't have a customer service phone number, rest assured that we're a small but mighty team of real people working on emails. Simply reach out to us at info@apilloz.com with any questions, thoughts, or anything you'd like to discuss. We’ll always respond.

Most people report that our foams have no scent, while some notice a very mild scent. Should your pillow have a scent, it will go away quickly -- usually within a few hours in a well-ventilated room. Rest assured that the scent comes from fresh foam and not from harmful chemicals. Our foams are all CertiPUR-US® certified foams.

Apilloz has passed the strict regulations of CertiPUR-US®. That means you can be confident that our polyurethane foam meets CertiPUR-US® standards for content, emissions, and durability, and has been analyzed by independent, accredited testing laboratories. Learn more here

Apilloz offers unparalleled support , pain and pressure relief but is not a medical device. Please consult your doctor if you plan on using the pillow for extended period of time.