FREQUENTLY ASKED QUESTIONS

Is Apilloz a medical device?

Apilloz offers unparalleled support , pain and pressure relief but is not a medical device. Please consult your doctor if you plan on using the pillow for extended period
of time.

How does Apilloz work?

Apilloz is a multipurose pillow that can be used as a support or pain relief pillow for your neck, back or crack. To use the pillow as a seating aid - for best comfort ensure that the adjustable bridge is in line with your gluteus sacculus. Please watch our videos to get more info on how to use the pillow or send us an email through our website.

Can I wash the pillow?

Only the pillow case can be washed The pillow cover is made using high quality Minky fabric ( polyester fabric) – please follow care instructions on the label/ our website. Pro tip- get the pillow case inside out and zip it before washing.

How long will it take to get my package?

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Why is the pillow expensive?

Three reasons:

1) Materials used to make this pillow are top quality - the form used is custom density medical foam and the fabric used for the cover is high quality minky fabric. The pillow will last a minimum of 10 years even with rough use- we care about the planet and
sustainability is our mantra!

2) The pillow is made in the U.S.A. Labor costs are much higher in the U.S.A.

3) Our pillow is one of a kind and can be used in many ways - you are limited only by your imagination.

Where can I buy the pillow?

We sell the pillow only on our website and Etsy store. If you purchased the pillow from other large retailers like Amazon or Ebay then most likely you are purchasing a knock off.

Do you ship to Alaska and Hawaii?

At this time, we only ship to the contiguous 48 states. We’re
working on shipping to our friends in Alaska and Hawaii very soon. Please stay
tuned!

Do you ship outside the USA?

At the moment, we are barely able to keep up with the domestic demand. Supply chain issues and labor issues have impeded our growth. Will consider shipping international at a later date.

I want to talk to a real person. Do you have a customer service number?

While we don't have a customer service phone number, rest assured that we're a small but mighty team of real people working on emails. Simply reach out to us at hello@apilloz.com with any
questions, thoughts, or anything you'd like to discuss.